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We're here to help - always!

Whether you have a question about your order, need styling advice, or want to know more about our products - we are always ready to assist.

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Frequently asked questions

Yes! We ship to most countries worldwide. Shipping times vary by location.

Processing time takes 1-3 Business days.

Delivery usually takes 5-12 Business days depending on your region.

Yes, all pieces are made with hypoallergic, skin-safe material suitable for sensitive skin.

Our prices are tarnish-resistant and crafted with high quality plating. With proper care they maintain their shine for a long time.

We offer 7-day return on all un-warn items in their original packaging. If there's an issue, drop us a message.

Once your order ships, you will receive a tracking number visa email. You can track your parcel on our order tracking page.

Yes! All orders comes in gift - ready packaging, perfect for gifting someone special.

Changes can be made 12 hours of placing the order. After this window, orders may already be processing.

ORDER POLICY

All orders are processed within 1-3 business days. Once processed, your order will be shipped and you will receive a tracking number via email.

Estimated delivery time depends on your business.

United Kingdom - 3-5 Business Days
Canada, USA & Europe - 5-12 Business Days
Australia & New-Zealand - 7-14 Business Days
Rest of the World - 7-18 Business Days

Please Note :Shipping times may vary during holidays, high demand periods, or due to international custom delays.

Shipping costs are calculated at checkout. Free shipping may apply during promotions.

Once your order is shipped, you will receive a confirmation email with your tracking number and tracking link.

If your package is delayed or lost in transit, please contact us.

We will assist you with replacements or solution.

Please ensure your address is correct. We are not responsible for packages delivered to an incorrect address provided by customer.

PRIVACY POLICY

Defined By Love ("We", "Us", "Our") is committed to protecting your personal information and your right to privacy.

We collect personal information that your provide to us when you:

Make a Purchase
Create an account
Signup for email updates
Contact Customer support

This may include your name, email address, shipping address, payment information and order details.

We use your information to:

Process order
Communicate Order Update
Improve Our Services
Personalize Your Experience
Send Marketing Emails(with your permission)

We only share your information with trusted service providers (payment processors, shipping carriers)

We use cookies to improve website performance and personalize your shopping experience.

You may request deletion or correction of your personal data at any time. You may unsubscribe from marketing emails whenever you wish.

If you have any questions feel free to contact us via our contact form

Terms Of Condition

By accessing our website, you agree to the following terms:

You may not use our products for unlawful purposes.

We reserve the right to refuse service

Pricing may change without notice. We reserve the right to refuse service.

We aim for accuracy but cannot gurantee no error

We may cancel or limit orders if fraud is suspected

You must provide accurate information and maintain confidentiality of your login.

Returns are accepted within 7 days as per our refund policy

Defined By Love is not liable for damages from using our website or products

These terms follow general international e-commerce standards.

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Frequently asked questions